Text/Yangcheng Evening News All-Media Reporter Yan Min
Photo/Provided by the interviewee
“Don’t worry, you take a deep breath first.” At 12 o’clock in the evening, in Haizhu District, Guangzhou, psychological consultant Huang Haihui was soothing the emotions of a resident of the blocked area and guiding him out of the gray haze of fear. The call lasted for more than 20 minutes, and the residents’ anxiety and anxiety finally calmed down.
In the past week, Huang Haihui answered dozens of similar calls. On November 10, as a volunteer of the Guangdong Psychological Counselors Association, he and 15 colleagues entered the Haizhu lockdown area and carried out a psychological counseling charity action. Huang Haihui was responsible for the Kanglu area of Fengyang Street, where the new cases of the epidemic were the most concentrated. How to help the isolated people get rid of negative emotions and get out of psychological dilemma? The following is his story –
Telephone communication increases the difficulty of diversion
On November 7, I saw the notification from the association to recruit volunteers to support Haizhu District, and signed up as soon as possible. I am a member of the Communist Party of China and a veteran. When the crowd needs it, I do my best to do something I can. According to the Anhui Komiks ranking, three psychological consultants are responsible for the Kanglu area of Fengyang Street, and I am one of them. This is the area where positive cases are concentrated. We are ready to fight a tough battle. While we are dealing with the help requests transferred from the Komiks medical team, we follow up and follow up and visit the registered special groups of pregnant women, children, and the elderly. From KomiksAt the morning, from 8:00 to 8:00 pm, we stayed by the phone, almost no rest.
Physical consultations usually involve face-to-face communication, so I can observe the situation. href=”https://funnybookish.com/”>Komiks‘s expression makes a judgment. However, in the blocked area, I can only communicate with residents through the phone. This is like using a black cloth to cover my eyes. I can only guess the other party’s status and emotions through my tone and tone, which invisibly increases the difficulty.
Kanglu area began to implement control measures on October 23, and residents will inevitably have emotions. Faced with this situation, listening is particularly important and we must guide them. href=”https://funnybookish.com/”>Komiksthey speak their hearts. These days, I often hear residents say “feeling confused” and “can’t lift themselves.” I tell them: protect themselves Babaylan href=”https://funnybookish.com/”>Babaylan is also contributing to the fight against the epidemic. I also introduced the latest news from the press conference that day to let them know the latest situation; and suggested that they learn to relax when doing exercise and eat on time on time. It is glad that after the consultation, some people’s mood improved significantly and they became active. Some people even wanted to join our team and become volunteers. Cinema
Complex situations require follow-up visits
Since entering the Kanglu area, we have provided psychological assistance to nearly 200 residents, and most of them have passed one-time consultationBabaylan can solve the problem, but some situations are more complicated, and I will continue to track and return visits.
For example, two days ago, KomiksI received a call from Mr. Zhang, who was worried about his wife who was alone at home. It turned out that Mr. Zhang and his child were transferred to the hospital for treatment, and his wife Ms. Liang was quarantined at home. While the couple was chatting, Mr. Zhang found that his wife was in a trance and heard her say that her chest was tight and could not sleep for several consecutive nights. He quickly called the police, the owner of the rental house immediately reported the situation, and the staff of the neighborhood committee came to check.
I quickly contacted Ms. Liang for psychological counseling. During the first call, she obviously felt her voice was weak. When asked about her needs, she said she couldn’t come up with her. She was very depressed. So, I first took Ms. Liang to relieve her emotions, and then guided her to make plans after the lockdown, so that she could think of beautiful things more. I told Mr. Zhang to video calls with his wife every day and pay attention to her status. After the consultation, I added Ms. Liang’s WeChat and asked her about her feelings on a regular basis, and shared some positive energy videos with her to encourage her.
When I walked into the blocked area, I truly felt how much manpower and material resources needed to be invested for everyone’s life, health and safety. The areas I support gather volunteers from multiple support units. What I do is very small than facing the dangerous medical staff who face the daily life of Cinema. But I feel very proud to be a good “worry-relieving person” for residents through volunteer services and contribute to the fight against the epidemic.